Frequently Asked Questions (FAQ)


1. What are kiln-dried hardwood logs?

Kiln-dried hardwood logs are logs that have been dried in a kiln to reduce their moisture content to below 15%. This process ensures the logs burn more efficiently, produce more heat, and generate less smoke and creosote buildup compared to seasoned or air-dried wood.

2. Why should I choose kiln-dried logs over seasoned logs?

Kiln-dried logs offer several advantages over seasoned logs. They have a lower moisture content below 15%, which ensures easier lighting and more efficient burning. They produce a higher heat output because drier logs generate more heat, effectively warming your home. Additionally, they offer a cleaner burn with less smoke and soot, resulting in reduced creosote buildup in your chimney. Kiln drying also provides uniform dryness, ensuring consistent performance.

3. What type of wood are your logs made from?

Our logs are made from 100% premium oak hardwood, known for its high heat output and long-lasting burn. Oak is dense and provides a steady, reliable source of heat.

4. What is the size of the logs?

The logs are cut to an optimal size of 22–25 cm (±30 mm), making them ideal for most wood-burning stoves and fireplaces.

5. Do the logs come with kindling?

Yes, each purchase includes a 2.5 kg bag of high-quality kindling to make starting your fire quick and easy.

6. What are the dimensions of the crate?

The crate measures 1.16m x 0.75m x 1.02m and holds approximately 1m³ of neatly stacked logs. This is equivalent to approximately 2no. builder’s bags.

7. What is the loose volume of the logs, and how much does it cost?

The loose volume is approximately 1.62 m³, offering excellent value at £123.14 per m³ (including VAT).

8. Are your logs sustainably sourced?

Absolutely. We are committed to environmental sustainability. Our logs are responsibly harvested from certified forests, ensuring minimal impact on the environment.

9. Are the logs Ready to Burn certified?

Yes, our logs are Ready to Burn certified, meeting stringent quality standards for immediate use and efficient burning.  

Kiln Dried Oak Logs view 1Kiln Dried Oak Logs

 

10. How should I store the logs upon delivery?

We recommend storing the logs in a dry, well-ventilated area, preferably under cover to protect them from moisture. Proper storage maintains the low moisture content and ensures optimal burning performance.

11. Do you offer nationwide delivery?

Yes, we provide reliable and timely delivery across the UK. Please refer to our Shipping Policy page for specific delivery details to your area.

12. How long does delivery take, and what are the shipping charges?

Delivery times and shipping charges vary depending on your location. Please note that all shipping charges listed exclude VAT at 20%.

For Standard Delivery Areas (2–4 working days), the shipping charge is £30 (excluding VAT) for postcodes PH1, PH2. AB, and DD it is £79. For many other postcodes—including AL, B, BA, BB, BD, BL, BS, CF, and others—the shipping charge is £55 (excluding VAT). Certain areas like BH, BN, CR, DT, and more have a shipping charge of £72 (excluding VAT).

For Extended Delivery Areas (3–5 working days), shipping charges range from £69 to £171 (excluding VAT), depending on the postcode. Areas like IV1–IV3, IV12, IV30–IV36, and FK have a £69 shipping charge. Postcodes PH15–PH35, IV, PA, and KW have a £95 shipping charge.

Due to the complexity and number of postcodes, we recommend checking our Shipping Policy page or contacting us directly for detailed delivery times and shipping charges specific to your area.

13. What payment methods do you accept?

We accept major credit and debit cards and online payment options through our secure checkout process.

14. How do I place an order?

You can place an order directly through our website by adding the desired products to your cart and proceeding to checkout. Alternatively, you can order by phone at 01738 317600 or email us at sales@kilndriedhardwood.co.uk.

15. What if I have an issue with my order?

Customer satisfaction is our top priority. If you encounter any issues with your order, please contact us immediately at 01738 317600 or email sales@kilndriedhardwood.co.uk, and we will resolve the matter promptly.

16. Do you offer returns or refunds?

If you are not satisfied with your purchase, please contact us within 14 days of delivery to discuss returns or refunds. Products must be returned in their original condition.

17. How can I contact you for more information?

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